Job Titles - Computer Operator, Customer Service Representative, Help Desk Manager/Supervisor, Installation & Maintenance Technician, LAN/WAN Administrator, Technical Support Analyst
What they do - Technical support specialists help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.
Education - Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Certifications – The CompTIA A+ is a great starting point for displaying the fundamentals of computer technology, installation, configuration of PCs and basic networking. All these skills are needed to be able to troubleshoot and implement solutions as a technical support specialist.
Pay - The median annual wage for computer user support specialists was $48,620 in May 2015. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $28,990, and the highest 10 percent earned more than $81,260.*
Job Outlook - Employment of computer support specialists is projected to grow 12 percent from 2014 to 2024, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software. Computer support staff will be needed to respond to the installation and repair requirements of increasingly complex computer equipment and software.*